Privacy Policy - Life Pivot Healing
Effective Date: January 20, 2026 (Relaunched)
Original Effective Date: August 28, 2025
Last Updated: January 20, 2026
Introduction
Life Pivot Healing, LLC ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality that is foundational to the coaching relationship. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.lifepivothealing.com), book services, or interact with us.
As a coach pursuing International Coaching Federation (ICF) certification, I am committed to upholding the ICF Code of Ethics, which emphasizes maintaining the strictest levels of confidentiality with all parties and protecting client information as sensitive and personal.
Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
Book a session or purchase services (name, email address, phone number, payment information)
Subscribe to our newsletter (email address, first name - currently collected manually, formal email marketing service to be implemented)
Contact us (name, email address, message content)
Complete intake forms (information about your situation, goals, health concerns relevant to our work together)
Participate in sessions (notes from coaching or energy healing sessions)
Information collected may include:
Name and contact information (email, phone number)
Payment and billing information
Session notes and client records (maintained for 5 years)
Communication preferences
Any other information you choose to share with us
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
Device and browser information (IP address, browser type, operating system)
Usage data (pages visited, time spent on pages, links clicked)
Cookies and tracking technologies (see "Cookies" section below)
We use this information to improve our website, understand how visitors use our site, and enhance user experience.
How We Use Your Information
In accordance with ICF ethical standards, all information exchanged with clients is considered sensitive and personal information and is protected from unauthorized disclosure.
We use the information we collect to:
Provide Services
Schedule and conduct coaching and energy healing sessions
Communicate with you about appointments, changes, or cancellations
Process payments and maintain records
Provide support between sessions (when appropriate and as outlined in our coaching agreement)
Maintain client records as required for professional practice (5 years)
Marketing & Communication
Send newsletters and updates (only if you've subscribed)
Share relevant resources, blog posts, or offerings
Respond to your inquiries and requests
Request feedback or testimonials (voluntary)
Business Operations
Improve our website and services
Understand client needs and preferences
Comply with legal obligations
Protect against fraud and maintain security
With Your Consent
Any other purpose for which you give explicit consent
How We Share Your Information
Consistent with ICF Code of Ethics Standard 2.1, we do not sell, rent, or trade your personal information to third parties. We maintain the strictest levels of confidentiality with all parties as agreed upon in our coaching agreements.
We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business:
Squarespace - Website hosting
TidyCal - Appointment scheduling and calendar management
Zoom - Virtual session hosting (encrypted sessions)
PayPal - Secure payment processing
Email service provider (to be implemented) - Newsletter and email communication
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information. In accordance with ICF Standard 2.5, I am responsible for understanding the privacy and confidentiality policies of all technology platforms and tools I use.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
Protection of Rights & Safety
We may disclose information to:
Protect and defend our rights or property
Prevent or investigate possible wrongdoing
Protect personal safety or prevent harm (as required by law or professional ethics)
Professional Consultation & Supervision
In limited circumstances, I may consult with supervisors, professional colleagues, mentor coaches, or legal advisors about client situations as part of my professional development and pursuit of ICF certification. In such cases, your identity is kept confidential unless disclosure is legally or ethically required. This aligns with ICF ethical standards for professional development and supervision.
Client Session Confidentiality
Confidentiality is foundational to the coaching relationship. In accordance with ICF Code of Ethics Standards 2.1 and 2.3, your session content is maintained at the strictest levels of confidentiality and will not be shared except in the following legally or ethically required circumstances:
Confidentiality Will Be Maintained Except When:
You provide written consent for information to be shared
There is imminent risk of serious harm to yourself or others
Suspected abuse or neglect of a child, elder, or dependent adult
A court order or subpoena requires disclosure
Professional consultation for supervision purposes (identity protected, in accordance with ICF guidelines)
Our Coaching Agreement
All confidentiality considerations are addressed, clarified, and agreed upon in our coaching agreement before services begin, consistent with ICF Standard 1.1. This agreement clearly establishes:
The nature and limits of confidentiality
Roles and responsibilities
What information (if any) may be shared and with whom
Financial arrangements
Other aspects of the coaching engagement
Please note: Resilience coaching is not psychotherapy or licensed mental health services, and therefore does not carry the same legal protections as licensed mental health treatment. However, I am committed to maintaining confidentiality in accordance with ICF ethical standards and professional coaching ethics.
Data Security
In accordance with ICF Code of Ethics Standard 2.4, I maintain, store, and dispose of any records, including electronic files and communications, in a manner that promotes confidentiality, security, and privacy.
Security measures include:
Secure (SSL/TLS) website encryption
Password-protected systems and files
Encrypted Zoom sessions for all virtual coaching
Secure third-party service providers with encryption
Limited access to personal information (only Mary Ludwick)
Regular security updates and monitoring
Secure email communication for sensitive information
Proper disposal of records after retention period (5 years)
Technology & Platform Security: Consistent with ICF Standard 2.5, I take responsibility for understanding and properly using all technology platforms and tools, including awareness of how ethical standards apply to technology-assisted coaching services.
However, please note:
No method of transmission over the internet is 100% secure
We cannot guarantee absolute security of your information
You are responsible for maintaining the confidentiality of your account passwords
Please avoid sharing sensitive personal information via unencrypted email
Data Retention
In accordance with professional coaching standards and legal requirements:
Client Records: Maintained for 5 years from the date of last service, then securely disposed of
Active client records: Retained for duration of our working relationship plus 5 years
Session notes and coaching agreements: 5 years
This timeframe aligns with professional practice standards and allows for continuity of care
Newsletter Subscribers: Until you unsubscribe
Payment Records: 7 years (as required by tax and financial regulations)
Website Usage Data: 12-24 months
You may request deletion of your personal information at any time (see "Your Rights" below), subject to legal and professional record-keeping requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience.
What are cookies? Cookies are small data files stored on your device that help websites remember your preferences and track usage.
We use cookies to:
Remember your preferences and settings
Understand how you use our website
Improve website functionality
Analyze website traffic (through Squarespace analytics)
You can control cookies through:
Your browser settings (most browsers allow you to refuse cookies)
Squarespace privacy settings
Please note: Disabling cookies may limit your ability to use certain features of our website.
Third-Party Links
Our website may contain links to third-party websites (e.g., social media, resources, tools). We are not responsible for the privacy practices of these third-party sites. We encourage you to read the privacy policies of any external sites you visit.
Your Privacy Rights
Consistent with ICF ethical standards and applicable privacy laws, you have certain rights regarding your personal information:
Right to Access
You have the right to request a copy of the personal information we hold about you, including session notes (where appropriate and in accordance with our coaching agreement).
Right to Correction
You can request that we correct inaccurate or incomplete information.
Right to Deletion
You can request that we delete your personal information, subject to:
Professional record retention requirements (5 years for client records)
Legal and tax record retention requirements (7 years for financial records)
Legitimate business needs
Right to Opt-Out
Marketing emails: Unsubscribe at any time (when email marketing service is implemented)
Cookies: Adjust your browser settings
Data collection: Contact us to request opt-out where applicable
Right to Data Portability
You can request a copy of your data in a portable format.
How to Exercise Your Rights
To exercise any of these rights, please contact us at lifepivothealing@gmail.com. We will respond to your request within 30 days.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at lifepivothealing@gmail.com, and we will delete it.
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to know what personal information is collected, used, shared, or sold
Right to delete personal information (with certain exceptions such as professional record retention requirements)
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at lifepivothealing@gmail.com.
International Users
Life Pivot Healing operates in the United States (California). If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our services, you consent to the transfer of your information to the United States.
ICF Code of Ethics Alignment
As a coach pursuing International Coaching Federation (ICF) certification, I am committed to upholding the ICF Code of Ethics (updated April 2025), which includes the following privacy and confidentiality commitments:
Section 2: Confidentiality and Legal Compliance
Standard 2.1: Maintain the strictest levels of confidentiality with all parties as agreed upon
Standard 2.3: Have a clear understanding of how information may be exchanged among all parties
Standard 2.4: Maintain, store, and dispose of any records in a manner that promotes confidentiality, security, and privacy
Standard 2.5: Fulfill ethical and legal obligations through any technology systems utilized
Standard 2.7: Maintain the privacy of ICF professionals and use contact information only as authorized
For more information about ICF ethical standards, please visit: coachingfederation.org/ethics
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make changes:
We will update the "Last Updated" date at the top of this policy
For significant changes, we will notify you via email (if you've provided one) or a prominent notice on our website
Your continued use of our services after changes indicates acceptance of the updated policy
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Life Pivot Healing, LLC
Mary Ludwick
Email: lifepivothealing@gmail.com
Website: www.lifepivothealing.com
We will respond to your inquiry within 30 days.
Consent & Coaching Agreement
By using our website, booking services, or providing your information to Life Pivot Healing, you acknowledge that you have read and understood this Privacy Policy.
Prior to beginning coaching services, we will co-create a coaching agreement that clearly outlines:
The nature and limits of confidentiality
Roles and responsibilities
Financial arrangements
Other terms of our coaching engagement
This approach is consistent with ICF Code of Ethics Standard 1.1 and ensures all parties understand and agree to privacy and confidentiality terms before coaching begins.
Professional Accountability
As an ICF professional in training, I am accountable for:
Maintaining confidentiality as outlined in this policy and our coaching agreement
Properly using technology platforms and understanding their privacy implications
Ensuring all service providers comply with confidentiality standards
Continuously educating myself on ethical privacy practices
Referring to ICF ethical resources when facing confidentiality dilemmas
If you have concerns about privacy or confidentiality practices, you have the right to raise them directly with me or, if you are dissatisfied with the resolution, through ICF's Ethical Conduct Review process.
This Privacy Policy was last updated on January 21, 2026. Original effective date: August 28, 2025
Additional Resources
ICF Code of Ethics: https://coachingfederation.org/ethics
ICF Privacy & Confidentiality Resources: Available to ICF members and professionals
Crisis Support: If you are experiencing a mental health emergency, please contact 988 (Suicide Prevention Lifeline) or 911